Furniture Warranty
Our warranty covers all manufacturing defects relating to our wood structures for 2 years and our metal structures for life (parts only as long as still available on the market).
Cushion, padding, as well as vinyl upholstery, are guaranteed for a period of 3 years against manufacturing defects. Fading or color changes and tears resulting from misuse or abuse are not covered under this warranty.
All motors (electrical components, pneumatic and hydraulic systems, junction boxes) are covered by a two-year warranty.
Warranty Policy
- SILHOUET-TONE’S LIMITED WARRANTY covers any manufacturing, material and workmanship defects of the equipment, accessories and spare parts (PRODUCTS) manufactured by SILHOUET-TONE.
- SILHOUET-TONE’S LIMITED WARRANTY does not cover any damage, deterioration or malfunction resulting from any alteration or modification of a product, as well as any improper, unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper loading and shipping (such activities are under the merchandise owner’s responsibility), lightning, power surges, or other acts of nature.
- SILHOUET-TONE’S LIMITED WARRANTY does not cover any damage, deterioration or malfunction resulting from transportation of a product between numerous treatment places, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by ST to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
- SILHOUET-TONE’S LIMITED WARRANTY does not cover reasonable wear, deterioration or dysfunction of a product or its accessories following intensive or continuous use over time.
- Failing to follow the instruction manual or any maintenance guidelines including de use of inappropriate or non-approved cleaning products (for example alcohol), will void all or parts of SILHOUET-TONE’S LIMITED WARRANTY.
- Any damage, deterioration or defective functioning of a product resulting from a situation identified in the previous items 2, 3, 4 and 5 will lead to voiding SILHOUET-TONE’S LIMITED WARRANTY.
- The validity of SILHOUET-TONE’S LIMITED WARRANTY is attributed to the original owner of the product. The WARRANTY is not transferable.
- SILHOUET-TONE’S LIMITED WARRANTY is extended to a client of a SILHOUET-TONE accredited distributor who becomes the effective “original owner” of the product.
- The LIMITED WARRANTY validity period is calculated from initial product purchase date. It is not changed neither by product repair nor exchange.
- Without limiting any exclusion describe herein, SILHOUET-TONE does not warrant that the product covered hereby, including, without limitation, the technology and/or electronic components included in the product, will always be available or not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.
- SILHOUET-TONE’S LIMITED WARRANTY takes effect on the date the product is purchased directly or through an accredited distributor and paid for by its original owner.
- SILHOUET-TONE ensures that all shipped product are adequately packaged.
- In the case were SILHOUET-TONE must use the services of a third-party transportation service company for the delivery of any merchandise, SILHOUET-TONE cannot be held responsible for any lost or damaged merchandise in the course of its delivery.
In such a case, the customer must upon delivery, clearly report the issue on the delivery receipt and immediately advise SILHOUET-TONE’s After Sales department.
Following further examination after delivery and reception of the merchandise, a customer may realize that the shipment is incomplete, the product received is not the product ordered or the product is not functioning properly.
In such cases the customer must advise SILHOUET-TONE’s After Sales department, no later than 48 hours after taking delivery of the merchandise.
Warranty for Specialized Devices and Equipment
Our warranty covers all manufacturing defects on devices for a period of two years.
Accessories are covered for a period of 6 months.
Please refer to your instruction manual for warranty information regarding your accessories, as warranties may vary depending on the device or part.
Silhouet-Tone Certified Refurbished Equipment Warranty
Under this program, each piece of equipment is thoroughly inspected at the factory then certified, and comes with a one-year limited warranty.
Limitations
This warranty does not cover damages that occur during installation.
This warranty does not cover damages incurred during delivery.
This warranty does not cover charges for repairs resulting from improper voltage supply, damage or malfunction caused by misuse, abuse, accidents or unauthorized modification.
Repairs must be performed exclusively by Silhouet-Tone. Any repairs made or any replacement part provided under this warranty will not extend the duration of the original warranty period.
Returns, RMA Numbers, and Repackaging
Products must be returned in original packaging or in a new box, with an RMA number supplied by Silhouet-Tone Customer service.
The customer is responsible for the correct repackaging of products when returned to ensure damage does not occur during shipment (any damage resulting of that negligence will be the client’s responsibility).
All products must be received within 30 days from the day the RMA was issued.
Transportation and repacking fees are not considered under the warranty terms and are payable by the client.
Returns may be subject to a 20% handling or restocking fee and transport fee.
Silhouet-Tone reserves the right to refuse returns if the reason is unsatisfactory.
Without an RMA number, all merchandise is returned to the sender at his/her expense.
Damaged or Missing Items
All merchandise must be inspected upon receipt.
Damaged or missing items must be reported within 48 hours of receipt of order.
Transport is by ground (standard).
At the client’s expense orders can be shipped by air.