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Terms and Conditions

TERMS & CONDITIONS

  1. Payment of orders
    1. All purchase orders are payable in full upon delivery.
    2. For direct purchases, SILHOUET-TONE accepts payment by credit card (Visa and MasterCard), checks (for orders under $1000) and certified checks (for orders over $1000).
    3. For an account-client (with the exception of a distributor), who has a 30-day term condition by SILHOUET-TONE’s Credit Department may use such account to pay its purchases with the exception of purchases of specialized equipment and furniture. 
  2. Property of purchased merchandise
    All merchandise remains the property of SILHOUET-TONE Corporation until full payment has been received.
  3. Monthly fees
    All accounts with a past-due balance are subject to administrative fees of 1% per month.
  4. Price and products
    1. Prices, products and their availability are subject to changes WITHOUT NOTICE
    2. Purchased merchandise cannot be returned after 30 days.
    3. Under no condition will SILHOUET-TONE accept to reimburse any merchandise.
    4. Clients are invited to verify if any changes are applicable before submitting a purchase order. 
  5. Delevery of merchandise
    Delivery of all purchases is generally made through independent ground transportation with standardised delivery times. Any additional delivery requests will incur additional costs to the client.
  6. Inspection of received merchandise
    1. All shipped merchandise by SILHOUET-TONE to a customer must be verified and inspected by such customer BEFORE signing the delivery receipt.
    2. Following such inspection, if a customer discovers that merchandise may be missing or damaged following the reception of such merchandise, the customer must advise SILHOUET-TONE’s Customer Service department of the issue, no later than 48 hours following the reception of such merchandise. SILHOUET-TONE will not examine any remediation of the issue if the missing or damaged merchandise has not been reported within such time period.
    3. In the case where damage to the merchandise could be in appearance a result of the transportation and delivery of such merchandise, the customer must indicate such damage on the delivery receipt BEFORE signing it. SILHOUET-TONE recommends taking a clear photograph of the damages and immediately advising SILHOUET-TONE’s Customer Service department of the issue. 
  7. Repair, Maintenance and Service Fees
    1. In compliance with item 3 of the MERCHANDISE RETURN POLICY, the owner is responsible for the shipping of the merchandise as well as all related costs (packaging, transportation, insurance, etc.).
    2. All risks of lost or damage of a product shipped to SILHOUET-TONE or returned to a customer are under the customer’s full responsibility.
    3. All service and maintenance fees and repair costs of a product including parts must be paid in full before a work order is approved.
    4. The current hourly rate for a repair is $85/hour.
      Fees for the inspection of a product are set at a flat rate of $85.
      If a product does not require servicing following an inspection, only the inspection flat fee will be applicable.
    5. For a device or an accessory under warranty, if a repair or a change of component is required, approved and in compliance with the LIMITED WARRANTY POLICY, any costs or charges billed will be reimbursed, including any applied inspection fee.
    6. For a device or an accessory no longer under warranty, no inspection fee will be levied for an approved repair or change of component. All other charges for the execution of maintenance, repair and the cost of a component will apply.
    7. In the exceptional case that a device NOT under warranty must undergo repairs for the same problem more than once within a 3-months period, all related costs (repair, parts, shipping and labour) will be waived.
    8. SILHOUET-TONE’s Technical Service department can occasionally do service calls in areas not exceeding 50 km of SILHOUET-TONE’s place of business in Montreal, Quebec City and Toronto. In these service areas, a flat service-call charge of $85 is charged in addition to the applicable hourly rate.
    9. For service calls beyond this distance, an additional service fee of $85 an hour as well as applicable kilometre charges will apply.
    10. The decision to make an on-site service is at the discretion SILHOUET-TONE.
    11. For additional information, please communicate with SILHOUET-TONE’s After Sales Service at 450-687-9456 ext.: 129.